Refund policy

Returns & Refunds

We want every box to arrive in perfect condition. If any item shows up damaged, broken, or defective, reach out within 7 days of delivery with a photo and we'll make it right — repair, replacement, or refund.

That said, the magic of a mystery box is in the surprise. Because the contents are randomized and concealed by design, we can't accept returns or issue refunds based on what's inside. You might roll a nat 20, you might roll a 7 — but every box is packed with real value, and the mystery is part of the fun.

By purchasing, you're embracing the gamble. Damaged goods, we've got you. Disappointed in the drop? That's the adventure. ⚔️