Shipping policy

Shipping

Every order ships from San Francisco within 3 business days. Preorders ship on the date listed on the product page. You’ll get an email with tracking as soon as your order ships.

US orders

Shipping is free on orders over $74. For smaller orders, you’ll see the shipping cost at checkout. Orders go out USPS Ground Advantage, and you can pick Priority Mail at checkout if you need it faster.

International orders

I ship to most countries. At checkout you can choose DHL eCommerce or DHL Express, and you’ll see the price and estimated delivery date for each. Some countries only have DHL Express.

Duties and import taxes are added at checkout, so you pay everything up front and there’s nothing extra to pay when your package arrives.

If you’re in the UK and your order is under £135, UK VAT isn’t included at checkout yet, so DHL may ask you to pay it on delivery.

If you cancel before your order ships, I’ll refund everything, including duties and import taxes. Once it’s shipped, I can’t get the duties and import taxes back.

Right now I can’t ship to Cuba, Iran, North Korea, Syria, Russia or Belarus.

Lost packages

If your tracking hasn’t updated in 15 days (30 days for international orders), send me a message. I’ll file a claim with the carrier and send you a replacement or a refund.

If your tracking says delivered but you can’t find it, check with your neighbors and your post office or mailroom first. If it still doesn’t turn up, message me and I’ll help you file a claim.

Wrong address

Please double-check your address at checkout. If a package comes back to me because of a wrong or incomplete address, I’m happy to send it again once you cover the new shipping.

Damaged orders

If your order arrives damaged, send me a message within 48 hours with photos and I’ll replace what was damaged or refund you.

Questions?

Message me through the contact page. I’m happy to help.